Refund and Replacement Policy for Print Point Computers

Effective Date: [03-08-2024]

1. Introduction

At Print Point Computers, we are dedicated to ensuring your satisfaction with our products. This Refund and Replacement Policy outlines the terms and conditions for requesting refunds and replacements for products purchased from our website, printpointcomputers.com.

2. Replacement Policy

15-Day Replacement Guarantee for Large Items

  • Coverage: We offer a 15-day replacement guarantee for large items such as computers, desktops, laptops, and mini desktops.
  • Eligibility: If you receive a defective or damaged large item, you may request a replacement within 15 days from the date of purchase.
  • Conditions: The product must be returned in its original packaging with all accessories, manuals, and documentation. Proof of purchase is required.

3. Warranty for Large Items

3-Month Warranty

  • Coverage: We provide a 3-month warranty for large items, including computers, desktops, laptops, and mini desktops.
  • Eligibility: If a product fails within 3 months of purchase due to a manufacturing defect, you may request a replacement.
  • Conditions: The product must be returned in its original packaging with all accessories, manuals, and documentation. Proof of purchase is required.

4. Accessories and Small Items

Manufacturer-Dependent Replacement Policy

  • Coverage: For small items and accessories such as keyboards, SSDs, hard drives, keyboards, mice, and other related items, the replacement or refund policy depends on the manufacturer’s warranty.
  • Eligibility: If the manufacturer’s packaging or warranty information specifies a replacement or refund policy, we will honour that policy.
  • Conditions: Check the product packaging or manufacturer’s website for specific warranty details. Returns must be accompanied by proof of purchase.

5. No Refund Policy

  • General Rule: We do not offer refunds on any items. All sales are final.
  • Exceptions: The only exceptions are as specified in our replacement policy for large items and any manufacturer-dependent replacement policies for accessories and small items. If approved refund would be process within 7 days & may be reflected in your account as per bank policy

6. Conditions for Replacement

To be eligible for a replacement, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase is required for all replacement requests.

7. How to Request a Replacement

To request a replacement, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [Insert Contact Email] or [Insert Contact Phone Number] within the applicable time frame.
  2. Provide Information: Provide your order number, proof of purchase, and a detailed description of the issue.
  3. Return Instructions: Our customer support team will guide you through the return process and provide any necessary instructions or return authorization numbers (RMA).

8. Shipping and Handling

  • You are responsible for the cost of shipping returns. Shipping costs are non-refundable.
  • The time it takes for your returned product to reach us and for a replacement to be processed may vary based on your location.

9. Changes to This Policy

We may update this Refund and Replacement Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

Phone: [+91 9906542968  +91 9419039780]

Email: [Mushtaq@printpointcomputers.com]   [printpointcomputers@gmail.com]

Address: [2ND FLOOR 7 SQUARE COMPLEX HYDERPORA FLYOVER CROSSING AIRPORT ROAD

SRINAGAR 190005]